第71題： Information technology governance is a set of governance rules concentrating on IT systems and its performance and（）
A．risk control
B．quality control
C．problem management
D．configuration management
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第72題： Business process is a series of activities completed by different（）,respectively doing their tasks, in order to achieve specific value objectives．
A．machines
B．personnel
C．equipments
D．tools
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第73題： IT service manager wants to know the following: How many Oracle 12c licenses do we have? （）process will answer this question．
A．ContinuityManagement
B．Configuration Management
C．Incident Management
D．Change Management
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第75題： （）process is responsible for tracing the underlying cause of errors．
A．Capacity Management
B．Incident Management
C．Problem Management
D．Security Management
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