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軟題庫(kù) 學(xué)習(xí)課程
試卷年份2020年下半年
試題題型【單選題】
試題內(nèi)容

The Service Design stage of the lifecycle, starts with () and ends with the development of a service solution designed to meet the documented needs of the business.
A. the service activities
B. the business requirements
C. the business environment
D. the improvement activities

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第69題： （）標(biāo)準(zhǔn)提出了運(yùn)行維護(hù)服務(wù)能力模型。
A.《信息技術(shù)服務(wù)運(yùn)行維護(hù)第1部分：通用要求》
B.《信息技術(shù)服務(wù)運(yùn)行維護(hù)第2部分：交付規(guī)范》
C.《信息技術(shù)服務(wù)運(yùn)行維護(hù)第3部分：應(yīng)急響應(yīng)規(guī)范》
D.《信息技術(shù)服務(wù)運(yùn)行維護(hù)第4部分：數(shù)據(jù)中心服務(wù)要求》
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第70題： 我國(guó)法律規(guī)范分為法律、行政法規(guī)、地方性法規(guī)、自治條例和單行條例。合同法屬于()。
A.自治條例
B.地方性法規(guī)
C.行政法規(guī)
D.法律
答案解析與討論：www.conferencecallsmadeeasy.com/st/501624926.html

第71題： The main steps of IT strategic planning do not include ().
A. identify opportunities
B. business analysis
C. causal analysis
D. evaluate the current system
答案解析與討論：www.conferencecallsmadeeasy.com/st/5016326998.html

第73題： （）is pre-authorized by Change Management that has an accepted and established procedure to provide a specific change requirement.
A. Emergency Change
B. Significant Change
C. Standard Change
D. Regular Change
答案解析與討論：www.conferencecallsmadeeasy.com/st/5016525277.html

第74題： The （） is the primary point of contact for users when there is a service disruption, for Service Requests, or even for some categories of Request for Change.
A. Quality Management Center
B. Monitor Console
C. Development Center
D. Service Desk
答案解析與討論：www.conferencecallsmadeeasy.com/st/501669569.html

第75題： The service measurement metrics do not include ().
A.function metrics
B.technology metrics
C.process metrics
D.service metrics
答案解析與討論：www.conferencecallsmadeeasy.com/st/501679608.html



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