2011年下半年軟考中級系統(tǒng)集成項目管理工程師綜合知識真題答案與解析：

●A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solutionat the meeting, The project manager should（72）.
（72）
A．Tell the customer that he will not address any problems
B．Tell the customer that the problem is not sufficiently defined to company to a solution
C．Collect as much information on the problem without committing hiscompany to a solution
D．Give the customer a range of solutions that might be acceptable to his company
信管網解析：
項目經理被調用來與客戶的非正式會議和問題提出。這個問題有項目經理所在的公司產生重大影響，但客戶要追求solutionat會議上，項目經理應該（72）。
（72）
A.Tell客戶，他不會解決任何問題
B.Tell，這個問題是沒有充分定義為公司的解決方案的客戶
C.Collect上的問題，而不犯hiscompany來解決盡可能多的信息
D.Give客戶一個范圍，或許可以被接受，他的公司的解決方案
信管網參考答案：C